FAQ

Frequently Asked Questions

Orders

How do I track my order?

Once your order ships, you'll receive a tracking number by email. Use it to follow your package from our warehouse to your door.

Can I change or cancel my order after placing it?

Email us at support@oolyut.com as soon as possible. If your order hasn't started processing yet, we'll do our best to change or cancel it. Once it has entered processing, we may not be able to make changes.

I didn't receive an order confirmation email — what should I do?

Check your spam or promotions folder first. If you still can't find it, email support@oolyut.com with the name and email address used at checkout and we'll confirm your order.

Shipping

How much does shipping cost?

Shipping is free on every order, worldwide, with no minimum spend.

How long will my order take to arrive?

Orders typically arrive within 5-10 business days: 1-3 business days for processing, plus 4-7 business days in transit.

Which countries do you ship to?

We currently ship to the United States, Canada, the United Kingdom, the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, and all 27 European Union member states.

Will I have to pay customs or import duties?

Customers outside the United States are responsible for any customs fees or import duties charged by their country. These are set by your local customs authority and are not included in your order total.

Is my order tracked?

Yes. Every order ships with tracking, and you'll receive your tracking number by email once it's on its way.

Returns

What is your return policy?

You have 30 days from the date of delivery to return an eligible item. See our full Return & Refund Policy for details.

My order was under $40 — do I need to send it back?

No. For orders under $40, we'll refund you without requiring a return — you're welcome to keep the item.

How do I start a return?

Email support@oolyut.com with your order number and the reason for your return, and we'll walk you through the next steps.

When will I get my refund?

Once your return is received (where a return is required) or your request is approved, refunds are issued to your original payment method within 5-10 business days.

Are there any items that can't be returned?

Items that show signs of wear, damage caused after delivery, or are marked as final sale are not eligible for return. See our Return & Refund Policy for full details.

Products

What material is OOLYUT jewelry made from?

Our jewelry is made from genuine 925 sterling silver.

How do I find the right size?

Check our size guide before ordering. If you're between sizes or unsure, email support@oolyut.com and we'll help you pick the right fit.

How do I care for my silver jewelry, and why does it tarnish?

Sterling silver naturally tarnishes over time when exposed to air, moisture, and everyday products like perfume, lotion, and chlorine. To keep your jewelry looking its best, store it in an airtight bag or box when not in use, put it on after applying skincare and fragrance, and polish it occasionally with a soft silver-polishing cloth.

Is your jewelry hypoallergenic?

925 sterling silver is a low-reactivity metal that's well tolerated by most people, including many with sensitive skin. However, no metal is guaranteed hypoallergenic for everyone, and individual sensitivity varies. If you have a known metal allergy, we recommend checking with a healthcare provider before wearing new jewelry.